Join our Team
Work in an upscale environment that focuses on hospitality.
Front Office Manager (m/w/d)
- Further training opportunities
- Above-standard pay
- Career opportunities
- Free staff parking
- Subsidy for the HVV ticket
Apply now
Apply via MailReinforcements at reception
Are you a true host at heart – and can you keep a cool head even when things get hectic at the front desk? Then you're the perfect fit for us. As Front Office Manager (m/f/d), you'll lead and motivate our team of seven employees and two trainees/dual students, ensure smooth operations at reception, and actively participate in day-to-day business. You'll manage reservations, quotas, and blackout dates, ensure optimal category sales, and work closely with sales on pricing and promotional activities.
Revenue/yield management, system maintenance (PMS, ideally Protel), reporting, budgeting, and forecasting for the accommodation area are all part of the job, as are selected accounting tasks (accounts receivable, dunning). You'll also create work and vacation schedules, conduct performance reviews and interviews, train new colleagues, and coordinate night managers and temporary staff. Naturally, you'll also be responsible for manager-on-duty duties.
€ 2.000 Recruitment bonus
To kick-start your career at our 4-star hotel in southern Hamburg, you'll receive a signing bonus of €2,000 (gross) – paid in two installments.
If you enjoy taking on responsibility and leading a team with clarity and warmth, we look forward to receiving your application by email.
What you bring with you
Several years of experience as a Front Office Team Leader, strong leadership skills, and a genuine hospitality mindset. You are assertive, a skilled negotiator, and work confidently and with a service-oriented approach. You possess sound business acumen, excellent IT and hotel software skills (ideally PROTEL), and fluency in German and English – any additional languages are a plus. A genuine enjoyment of interacting with both national and international guests is essential.
We offer you this
- €2,000 signing bonus (in 2 payments)
- A dedicated, motivated, and cheerful front office team
- Friendly work environment, short decision-making processes
- Varied and interesting work
- Above-average pay, internal advancement opportunities
- Free work clothes including cleaning
- Subsidy for the HVV ProfiTicket (public transport pass), free employee parking
- Company bike leasing after 6 months (in cooperation with dein-jobbike.de)
- Meals in our staff canteen (water, coffee, tea, fruit – billed according to the standard benefit rate)
- Annual employee events, Best Western training program
- Discounted overnight stays at Best Western Hotels & Personights
Your contact person:
Ms. Kerstin Neelsen
Executive Assistant
personal@boettcherhof.com