Good to know
You have questions about our offer? Here you will find answers to frequently asked questions. Yours is not included? Then please feel free to contact us.
Individuality, comfort & relaxation
Arrival / Check in Room
The rooms are at your disposal from 3 PM.
Departure / Check out room
The rooms are available until 11 AM for a relaxed departure.
Arrival to the hotel
You can find more information under the item: Location & Contact
We provide baby cribs for the very young.
If you have forgotten something in our hotel, please call us. We ask for your understanding that we can not contact you for data protection reasons.
On arrival and departure we can temporarily store your luggage in our trunk (but space is limited).
Available for download under the item: AGB´s & Service
Pets are not allowed in our hotel for hygienic reasons.
Hamburg Culture & Tourism Tax (KTT)
You can find more information under the item: AGB´s & Service
Our beverage and food menus show all (allergen) additives. Our breakfast buffet includes soy-free as well as lactose-free milk, gluten-free cereals and baked goods.
All rooms are non-smoking.
90 car parking spaces are available for a fee, additional public parking spaces are available near the hotel.
Our room rates do not include breakfast (except for bookings of special offers). Upon request, you can add our breakfast buffet as an additional service in advance or during your stay.